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How do I get a library card?

Library cards can only be obtained in person, as you must present valid proof of address and photo ID, as well as sign your card.
If you are a resident of the Deseronto, you may join free of charge.
Children 12 & under must be signed up by their parent or guardian (valid ID required).

 

Do you have free internet access?

Yes! 15 computer workstations are available for public use. You will be required to sign in and agree to library access policies before use.
You may also access our Wi-Fi on your own laptop or wireless device. There is no connection time restriction, and it is available even when we are closed.
Please note: There is a charge for printing.

 

Can I renew my books online?

Yes. Click on Catalogue and select “Log in” located on top right of page. If you don’t have your login information or cannot remember it, please contact Library Staff.

After you log in, click on “Checkouts” tab and select item(s) that you would like to renew. Click on “Renew.” Please check the new date due information. You will not be able to renew items that have reached their renewal limit or have been requested by another patron.

 

Do you take book or movie donations?

Yes. Donations are appreciated, however, they must meet the following criteria.

1) Good condition: no mold, mildew, dirt or torn pages.
2) Up-to-date: books must be less than 10 years old for fiction, 5 for non-fiction.
3) If we cannot use the books in the library, they will be passed on to the friends to sell and raise funds. If you do not wish this, please let us know at the time of donation.
4) Movies must be in DVD format, and in good working condition.

 

Do you run programs for children?

Yes! Upcoming events will be posted in the library and on the Library Facebook and Instagram

 

What can I borrow, and how long may I keep the items?

  • Adult, Teen, Juvenile, Picture books, and Non-fiction 3 weeks

  • New Books 3 weeks

  • Talking Books 3 weeks

  • Movies - DVD 3 weeks

  • Magazines 3 weekss

  • Online - ebooks and Audiobooks, access to eResources varies

 

Are all library services free?

Almost. Most library services are free, however, the following items do have fees:

Replacement library card: There is a $5 processing fee for replacement cards. Initial cards are free.

Printing and Photocopy: Please see our services page. Note: You are responsible for each page printed, including those printed accidentally, or that do not turn out as intended.

Fax service $2 per 5 pages

Programming: In circumstances where there is an above normal cost for a program (special guest, etc.), a small fee may be charged for attendance. Donations are always gratefully accepted, and will be used directly for future events.

 

Do you have a fax machine available for public use?

Yes: Fax service $2.00 per 5 pages

 

I am researching my family history. What kind of resources do you have available?

Ancestry is available in-library. You can use one of our public access computers, or your own laptop within the library.

Local history books, including some family histories, are available for borrowing or in-house use.

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I am late returning what I borrowed. What can I do?

Please return your borrowed materials as soon as possible. If the library is not open there is a drop box located in the front door. If you have not finished with the materials, you may renew them (provided no one else is waiting) through the account tool on our Online Catalogue, phone, or email. Note: Fines are incurred at a rate of 10 cents per library day for most materials. DVDs are $0.10 per library day. You will be required to pay your fee before borrowing again.

 

At what age can my child get a library card of their own?

Library cards are available for any age, however, our suggestion is to wait until your child is old enough to recognize the value of their very own library card. Children are often quite excited by their first card, and if they are able to "sign" the card, it makes a lovely keepsake.

Once a child reaches the age of 12, an adult card will be given, and he/she then becomes responsible for any items borrowed.

What happens if I lose or damage something I borrowed?

Please notify library staff as soon as you are aware of the issue. You will have to pay the purchase price of the item. We will also accept a replacement copy, as long as it is in new condition. Substitutions are not accepted.


Is my child allowed to use the internet at the library?

A child under 9 years of age may use the public access computers only if you are present.

All children who wish to access the internet must have a permission form, signed in library by a parent or guardian, and must agree to internet access policies.

Please note: There are no filters on our computers, and access is not monitored. If a child is accessing the internet from their own wireless device, no permission is necessary.

 

I need to scan a form to email. Can I do that at the library?

Answer: Yes. We do have a scanner for public use. Please bring a USB stick to easily save the scanned item to your computer, or email from one of our Public Access computers.

 

I can't find the book I'm looking for. Is it possible to order it from another library?

Yes! Interlibrary Loan service is available to full-access patrons. It is limited to books, and they must be over 2 years old.

If the title you are looking for is available we will issue a request, and notify you when it comes in. Due dates are set by lending libraries, and no renewals are available.

 

The item I wish to borrow is out right now? Can I put a hold on it?

Yes. Simply let library staff know which item you wish to reserve, and we'll notify you when it comes in. Or you can reserve the title online through the BookMyne App

 

I need to fill out forms online, but I've never done this before. Is there help available?

Library staff will make every effort to assist you. As the library can be a very busy place, it would be best to book an appointment when extra staff will be on-hand.

 

Is the library building wheelchair accessible?

Yes. A ramp is available from the rear parking lot. The door can be opened by button. Wide aisles, where possible, allow for maneuverability, and washrooms are available.

 

Please let us know if any further assistance is required.